EZprompt

Refund Policy

Last updated: 27 July 2026

EZprompt sells digital products. The full text of a prompt is visible the moment your purchase unlocks, so it cannot be returned the way a physical item can. This page explains plainly when we do and do not refund.

Immediate access, and what you agree to at checkout

At checkout you confirm that you want access straight away, and that doing so ends the 14-day right to cancel that normally applies to online purchases. That is why there is no general change-of-mind refund: by the time you could ask, you already have the product.

When we will refund

Your legal rights are unaffected by anything on this page. We refund in these cases:

  • The prompt is faulty or not as described. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose, and match its description. If it is not, tell us and we will fix or replace it; if we cannot, you get your money back.
  • You were charged twice, or bought the wrong item and have not opened it.
  • You were charged without authorisation.

When we will not refund

  • Change of mind once the prompt has been unlocked and works as described.
  • The output not matching a personal preference, where the prompt does what its product page says.
  • Problems with the AI platform itself — outages, model changes or usage limits at ChatGPT, Gemini, Claude, Grok or Poe. We will still try to help.

How to raise a problem

  • Write to [email protected] from the address you used at checkout, or use the contact form.
  • Tell us which prompt and what went wrong — a copy of the output helps us fix it quickly.
  • Where a refund is due it goes back to your original payment method through Stripe, usually within 5–10 business days.

Before you contact your bank

Please talk to us first. Almost every problem is faster to solve directly, and a chargeback raised without contacting us costs us the payment plus a fee even where we would have refunded you anyway.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If anything here conflicts with those rights, the law wins — tell us and we will put it right.